Effective Date: March 2019
WHEN DO WE COLLECT INFORMATION?
We may collect information about you anytime you interact with us such as when you (i) access or browse the Website, (ii) order products or services through the Website, (iii) communicate with us either by e-mail, over the telephone or in any other manner, (iv) elect to participate in any of our product promotions, and (v) request information about products and services. We may also collect information from you in our stores or through other marketing materials.
WHAT INFORMATION DO WE COLLECT?
Information we collect is generally of two types—personally identifiable information and non-personally identifiable information.
Personally, identifiable information comprises any information that can help us identify or locate an individual, including, without limitation, an individual’s name, address, e-mail address, telephone number, and credit card number.
Non-personally identifiable information comprises information that does not by itself identify an individual. This information generally includes anonymous information about an individual’s use of the Website that includes, among other things, information concerning date and time of visit, the pages of the Website visited, the path through the Website, IP address, the type of browser and operating system used.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience, Your information helps us to better respond to your individual needs.
- To improve the Website We continually strive to improve the Website offerings based on the information and feedback we receive from you.
- To improve customer services Your information helps us to more effectively respond to your customer services requests and support needs.
- To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails The email address you provide for order processing, will only be used to send you information and updates about your order. If you decide to opt-in to our mailing list, you will receive emails that may include new collections, company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting our Customer Services team.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
DETECTING AND PREVENTING FRAUD
In addition to this site collects, uses, and retains certain information about visitors to detect, prevent, and analyze fraudulent transactions. We share this information with a third party, Sift Science, Inc., that provides analysis, monitoring, and reports to assist us in preventing and detecting fraudulent transactions and other activity on the site.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on the Website via links to the third party site. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of the Website and welcome any feedback about these sites.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE
Because we value your privacy, we have taken the necessary precautions to comply with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of the Website may make any changes to their information at any time by logging into their control panel and going to the ’Edit Profile’ page.
Under California law, customers of the Website who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the address shown at the bottom of this page.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We comply with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
As a parent or guardian, you can request us to remove personal information of your child that was submitted without your consent or by misrepresenting his or her age. At your request, we will take reasonable steps to remove such information from our database. All such requests should include the same user name, password, and email address that your child submitted and should be sent to firstname.lastname@example.org.
TERMS AND CONDITIONS
Please visit the Terms and Conditions section of our Website establishing the use, disclaimers, and limitations of liability governing the use of the Website.
During the account sign-in process you can review, change or remove the information you have submitted. We aim to keep our information about you as accurate as possible and encourage you to promptly update your information if it changes. You may, at any time, access your information to update, modify or delete any inaccuracies by accessing your account through the Website. You may also request us to remove your account information from our databases, and we will try to remove as much information as possible. However, as we generally keep information related to past transactions for our records, we may not be able to completely remove your information.